Roadrunner Sports - Automatic VIP Club renewal without permission

Roadrunner sports automatically renews your VIP membership for $24.99 the following year.I purchased shoes last year and joined to save the shipping.

I was surprised to see the renewal charge on my credit card bill this month. The info on the site currently says "The $1.99 price is a first year introductory special. Annually the Club renews at $24.99." It does not state that the renewal is AUTOMATIC.

I read through the link where it said I could 'read to my hearts content' about the program and can't find anything about automatic renewal.Check your credit card bills and bank accounts.

1292607a review #231497
26 150 Helpful?
Had the same issue134 Comments85
Report
Had an experience with Roadrunner?  Submit review about this company
Is it your business?
Respond to your customers as verified company representative.
Apply for free plan
Comment as anonymous As anonymous or Login
Anonymous

Apr 15 #972129 Laurel, Maryland

I just had the same charge on my account. I called road runner sports directly at 800-901-9207 and they re issued a credit on my credit card immediately. Took a whole 3 mins. Thought I was in for a real fight, but the customer service rep was very "Courteous and Professional".

0 0 Reply
rippedoff

Apr 11 #970825 Corpus Christi, Texas

On my Discover credit card statement January 2015; I had a charge of $24.99 from RRS* ROADRUNNER VIP CLUB. I had no idea what this was for. I checked prior statements and found another $24.99 on my January 2014 statement. Thinking it was too late to dispute the 2014 charge I figured they got me for the 25 bucks. But I did want the 2015 charge amended. I filed a claim with Discover Card and just got the paperwork back; saying they "denied" my claim, and put the charge back on my statement! Really? Being a bit upset Discover Card received a telephone call. I informed them that I wanted the full $50 back now; and if my claim is denied again I'll be talking to the Texas Atty. Gen. about fraud charges. These credit card companies better watch themselves. When they do business with fraudulent companies and even back them up that is a conspiracy to defraud. Is this Roadrunner company big enough to interest a Texas lawyer in a class-action lawsuit? I don't know. But I do know Discover Card is big enough!

0 0 Reply
Anonymous

Apr 06 #968520 Longmont, Colorado

I'm mad that I've been charged without my permission!

0 0 Reply
jimmyd

Feb 28 #952233 California, United States

I just by chance noticed this same $24.99 change on my credit card. I haven't shopped at Roadrunner Sports in years! I can only assume unbeknownst to me, I've been charged this year after year. Obviously a great money making tactic for them but a horrible customer relationship practice! I know I'll never shop there again.

1 0 Reply
dee

Feb 11 #944270 California, United States

I unfortunately did not notice the renewal until the fourth year. I only buys shoes there every other year. When I signed up it was "free" on that day and they did not mention a renewal rate. I didn't think businesses could do this anymore.

0 0 Reply
mochimama

Jan 23 #935445 Kailua Kona, Hawaii

Wow, I just had the same thing happen to me! $24.99 unauthorized charge. Good thing I check my statements, but i recall going into the Costa Mesa, CA store to buy one (non-runner, non-athletic product) and telling the cashier that I would be moving to Hawaii. There isn't a single location on this island, much less the state!
I'm glad the guy on the phone was nice enough not to argue with me or try to sell me stuff online.
What a *** policy - they are making disgruntled customers for no reason.

0 0 Reply
OC Runner

Jan 11 #929684 Newport Beach, California

In an attempt to extort $24.99 from my bank account, my family and I promise to never buy products from Roadrunner sports. There are easy alternatives to their simplistic retail stores. My business goes to those I trust. Roadrunner has violated that trust and will receive as much negative word of mouth that I can possibly spread on their behalf. Thier management board should look closely at the individuals responsible for this policy. At a time where consumer trust is cherished and nurtured, Roadrunner sports is short sighted and can not be trusted.

0 0 Reply
Mike

Nov 01, 2014 #893986

The same thing happened to me. I just received my credit card statement and saw a charge for $29.99 from Roadrunner VIP. I had no idea there was an automatic annual charge for this. I called Roadrunner. They are crediting my credit card with the $29.99.

0 0 Reply
Mixxxxxer

Oct 11, 2014 #883146 Beverly Hills, California

I just now got a charge from Roadrunner. I bought a $25 gift card for someone else two years ago. I distinctly remember telling the clerk I don't run and don't plan on returning anytime soon. Two years later I get a charge on my debit card. Why would I sign up for a VIP membership for a lousy $25 gift card with a store I don't plan on going to any time soon?

0 0 Reply
Brian

Sep 23, 2014 #874282

I had called Roadrunner VIP Club and requested that we not be set for auto-renewal as the one year anniversary date was coming up in about three weeks from then. The customer service person assured me it was taken care of. Sure enough the full auto renewal charge showed up on my credit card statement. I have now called them again to get the charge reversed. I am pissed off it took the extra effort to have them correct for this and I let them that I read about this exact situation on-line and hoped it wasn't going to happen to me. I suggested they work on their customer service so other customers don't have to go through this too.

0 0 Reply
anonymous

Sep 23, 2014 #874248

I'm so glad I surfed this topic to see that I am not the only one who has noticed this. I don't recall receiving any disclosure about auto-renewals. If I had, I definitely would NOT have agreed to be a member of the Roadrunner VIP Club. The woman a the call center showed no surprise at me wanting to cancel.... Crazy.

0 0 Reply
Kangaroo

Aug 07, 2014 #852620 Arcadia, California

I just found the same automatic charge on my credit card statement as well and filed a dispute over it. This is very deceptive; I will no longer be purchasing running shoes from Roadrunner.

3 0 Reply
Anonymous

Jul 22, 2014 #844167 Falls Church, Virginia

Same thing happened to me. When I called to complain that my card had been charged w/o authorization, I got no argument at all -- just "I have reversed the charge, have a nice day." They are running a scam, making unauthorized charges, and the customer service people you will get on the phone know it. The customers who notice the unauthorized charge and call and complain get the charges reversed immediately with no questions asked, but huge money is being made on the people who don't notice.

0 0 Reply
Anonymous

Aug 09, 2014 #853769

What number do we call to dispute the charge? I bought running shoes and used my brother's active VIP membership, but have now found the renewal charge on my card. I am not happy!

0 2 Reply
Phil

Jul 21, 2014 #843848

Same thing happened to me. The card they had for me expired over a year ago, no idea how they charged to it? But I called and she canceled the auto-renewal feature and refunded my $25. Easy experience and no complaints with the customer service rep, but a pretty shady business practice nonetheless.

2 0 Reply
TireOfAllTheSniveling

Jun 02, 2014 #822922

It happens. I just called to confirm the renewal cancel and process a refund. The whole episode took six minutes and that included a three minute wait time on hold.

0 0 Reply
NeverRoadRunnerAgain

Mar 24, 2014 #798318

I called, Nolton argued with me for a bit because I had signed up online and he said that it said there that the renewal was automatic. I told him that I had signed up online according to the information provided by a person in the store who had not mentioned automatic renewal. He asked if he could help me with anything else, I said no, just the cancellation and refund. I asked for his name again since the connection wasn't super clear the first time. He told me and then hung up on me. Not super professional, but as long as he does what I requested (which it seemed like they get all the time) it's fine with me!

0 2 Reply
Scammed2

Mar 21, 2014 #797335

Just happened to us too! I discovered it this month only to find out it happened last year too! When I called them, they didn't even argue about reversing the charges (as I told them if they didn't I would fight through our credit card company to have charges reversed)! Unbelievable! Super shady and just wrong. They just lost our business forever. Such an unfortunate scam!

1 1 Reply
TGC

Mar 05, 2014 #791631 Plainfield, Illinois

I have to admit, this is the third year that I have paid the automatic Road Runner VIP club without my permission OR knowledge. How do you get a refund?!

8 7 Reply

1-20 of 85 comments

Great comment! Would you like to convert it into review?

You will be able to edit the text before publishing.

You may also like

 
×
You were reading a complaint about Roadrunner.
Filing a new complaint about
×