Roadrunner Sports - Automatic VIP Club renewal without permission

Roadrunner sports automatically renews your VIP membership for $24.99 the following year.I purchased shoes last year and joined to save the shipping.

I was surprised to see the renewal charge on my credit card bill this month. The info on the site currently says "The $1.99 price is a first year introductory special. Annually the Club renews at $24.99." It does not state that the renewal is AUTOMATIC.

I read through the link where it said I could 'read to my hearts content' about the program and can't find anything about automatic renewal.Check your credit card bills and bank accounts.

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Product or service
Vip Club
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Review rating
5 out of 5
review #231497
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Helpful? 165 Yes 165 28 No 28
Had the same issue 173 Yes 173
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Scammed again

Mar 14 #1127143

Yep that is correct and these people need to be taken down. BBB and Amex are all accomplice. This is going on to be put in as unfair business practises and as fraud on every financial and social media site I can find.

0 0 Reply

Mar 09 #1124463

I purchased a pair of shoes last year at Road Runner Sports in Elkridge MD, but when the clerk asked me if I wanted to join your VIP club, I said no because it would've been my last purchase there, since I'm a foreign. A couple days ago, exactly a year after my purchase, I received a notification from my bank about the renew of the VIP membership, even if I clearly denied to join this VIP club. I absolutely want you (Road Runner Sports) to cancel me immediately from your VIP club and I expect you to refound me for 24.86 euros
My name is Elena Puddu, please contact me at my email address
A consumer

0 0 Reply

Feb 25 #1117955

Well try this.
I used my cc at RRS and my wife used her phone number for the VIP discount.
She did not know they had an auto-renewal.
RRS used my cc to renew her account because it was the last card used.
They suck

0 0 Reply

Feb 09 #1109333

Same experience: three years in a row now.
I call, they refund it, $29.99 in my case, then the charge appears again later.
I intend to take legal action.
Ripped off in Oregon !

0 0 Reply

Jan 23 #1099792

Just caught this on my account. $26.99 - not authorized...called and got it reversed, but geez. I bought one pair of shoes from them a year ago. This is nasty.

2 0 Reply

Jan 12 #1093026

As much as I love the shoes and custom soles I bought at Road Runner a couple of years ago. We have moved out of the area and I will no longer be purchasing from Road Runner. Please refund the VIP renewal charge and cancel my renewal membership.
I was not told a charge was being posted to my credit card.
Please refund me for $26.99
My name is Terri Green
I was formerly living at:
401 Rockefeller Irvine, CA 92612 My phone is 949 433-3681

1 0 Reply

Jan 05 #1089166

I am also on hold now waiting to cancel my membership! I've cancelled my credit card so they can't charge on it again! Still on hold. The chirpy voice said it would be 3 minutes.

1 0 Reply

Jan 04 #1088430

RoadRunner is a bad actor. They pay their team to lie by omission about the true nature of the "VIP" program. Penny wise and dollar foolish because I will not return to RoadRunner again. I guess it doesn't matter to them--- they are too busy counting the many $26.99 they've stolen. Buyer beware!!!! To cancel call 800 901-9207.

3 0 Reply

Dec 28, 2015 #1084912

I just noticed it on my Amex account I on hold to get the charge canceled. They're still doing it and this in December 2015!!

0 0 Reply

Oct 07, 2015 #1044299

This was Helpful. Same situation with the charge showing up, but instead for me I had a very quick and brief phonecall that reversed the charge. The person on the phone gave me a refund option within the first minute of the conversation.

0 0 Reply

Oct 01, 2015 #1042019

Same experience - am currently on hold but the chirpy voice tells me I'm next in line and someone will be with me "lickety split" and thanked me for being "super patient". Just wait until they answer!

0 0 Reply

Oct 01, 2015 #1042026

After 18 minutes on hold I went on the offense and said "I've been super patient and 18 mins on hold is not lickety split. I think you know the drill so please refund the automatic renewal." He said sure thing and that was it and thanked me for making it easy on him. I do feel badly for the people dealing with this awful company.

0 0 Reply

Sep 25, 2015 #1038937

This is a very shady company. Do not do business with them. Last year I spoke with a sales rep. regarding some shoes. He was so arrogant and ***, that I bought the same shoes from Amazon. Now, I find a charge for $24.95 for a VIP membership that was given to me the year before. This was not authorized. I called Roadrunner and spoke with a very rude operator, but managed to get a refund. Contacted the Texas State Attorney's office and reported this business practice. They informed me there have been thousands of complaints against Roadrunner and that they are planning action. Additionally, Roadrunner is NOT an accredited BBB company due to numerous unresolved complaints!! This company should be put out of business permanently.

1 0 Reply

Sep 23, 2015 #1038000

They just pulled the same scam on me. Very time consuming voice mail menu to finally get through to someone who was extremely rude. Did manage to cancel it , but must follow up and have credit card information removed from their files. DO NOT DO BUSINESS WITH THIS COMPANY!!

1 0 Reply

Sep 08, 2015 #1031307

Happened to me to called the number and had a refund issued and removed from auto wothout any problems. Terrible business practice by RoadRunner.

1 0 Reply

Aug 29, 2015 #1026618

Dear all,
File a complaint with the BBB and FTC. Only in mass will we get this to end.

1 0 Reply

Aug 17, 2015 #1020476

This just happened to me too. What a joke! I had to search how to cancel and found a cancellation request link hidden in the details of how to purchase the VIP membership. Shady!

1 0 Reply

Jul 11, 2015 #1006354

Ditto, same here, annual renewal charge--never signed up, bought some shoes there once.

0 0 Reply

May 03, 2015 #979397

I was just notified by my bank that my credit card had just been charged by Roadrunner. I advised my bank that I have had no affiliation with this company and the charge is unknown to me. I have never even heard of this company until my bank called me questioning the fee charged to my credit card. I advised this was a fraudulent charge and the bank is having it removed. I went right onto the internet researching this company and have found my instance of a fraudulent charge to be a common practice of Roadrunner. My advice...make sure you are checking your bank account on a regular basis reviewing all of the detailed activity. In this present day, I am thankful my bank proactively monitors for fraudulent activity and sends instant notification when suspicious activity is identified.

0 0 Reply

Apr 30, 2015 #978568

I just had the same charge on my account and had no idea this would auto renew. I have been on the line 14 minutes waiting to talk to someone and cx my membership. I am being told they will be with me “lickety-split”. Too late for that. Just talked to someone who will cx and refund after 15 minutes!

0 0 Reply

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