Roadrunner Sports - Automatic VIP Club renewal without permission

Apr 09, 2011
review #231497

Roadrunner sports automatically renews your VIP membership for $24.99 the following year.I purchased shoes last year and joined to save the shipping.

I was surprised to see the renewal charge on my credit card bill this month. The info on the site currently says "The $1.99 price is a first year introductory special. Annually the Club renews at $24.99." It does not state that the renewal is AUTOMATIC.

I read through the link where it said I could 'read to my hearts content' about the program and can't find anything about automatic renewal.Check your credit card bills and bank accounts.

Was this review helpful? 131 25
Had an experience with Roadrunner?  Submit review ›
Is this your company? Learn about our business solutions

Aug 07 Arcadia, California

I just found the same automatic charge on my credit card statement as well and filed a dispute over it. This is very deceptive; I will no longer be purchasing running shoes from Roadrunner.

1 0 Reply

Jul 22 Falls Church, Virginia

Same thing happened to me. When I called to complain that my card had been charged w/o authorization, I got no argument at all -- just "I have reversed the charge, have a nice day." They are running a scam, making unauthorized charges, and the customer service people you will get on the phone know it. The customers who notice the unauthorized charge and call and complain get the charges reversed immediately with no questions asked, but huge money is being made on the people who don't notice.

0 0 Reply

Aug 09

What number do we call to dispute the charge? I bought running shoes and used my brother's active VIP membership, but have now found the renewal charge on my card. I am not happy!

0 0 Reply

Jul 21

Same thing happened to me. The card they had for me expired over a year ago, no idea how they charged to it? But I called and she canceled the auto-renewal feature and refunded my $25. Easy experience and no complaints with the customer service rep, but a pretty shady business practice nonetheless.

1 0 Reply

Jun 02

It happens. I just called to confirm the renewal cancel and process a refund. The whole episode took six minutes and that included a three minute wait time on hold.

0 0 Reply

Mar 24

I called, Nolton argued with me for a bit because I had signed up online and he said that it said there that the renewal was automatic. I told him that I had signed up online according to the information provided by a person in the store who had not mentioned automatic renewal. He asked if he could help me with anything else, I said no, just the cancellation and refund. I asked for his name again since the connection wasn't super clear the first time. He told me and then hung up on me. Not super professional, but as long as he does what I requested (which it seemed like they get all the time) it's fine with me!

0 2 Reply

Mar 21

Just happened to us too! I discovered it this month only to find out it happened last year too! When I called them, they didn't even argue about reversing the charges (as I told them if they didn't I would fight through our credit card company to have charges reversed)! Unbelievable! Super shady and just wrong. They just lost our business forever. Such an unfortunate scam!

1 1 Reply

Mar 05 Plainfield, Illinois

I have to admit, this is the third year that I have paid the automatic Road Runner VIP club without my permission OR knowledge. How do you get a refund?!

3 1 Reply

Feb 21 San Diego, California

will be calling them in the morning...I definitely did not sign up for VIP they already charged me enough for the shoes FFS
Hey let's charge people a year later, make a little extra cash and have our employees deal with the angry customers that notice the charge and call a year later.

0 1 Reply

Feb 21

***actually my credit card already refunded it within 30 minutes of filing a quick claim online...they must recognize roadrunner 24.99 returns? lol

0 0 Reply

Feb 10

FYI, I ordered some shoes from them last year. Cancelled my VIP Subscription the day after ordering, and even got a confirmation email saying so.
Yet I still got a charge on my card a year later, this past November. called them up and they cancelled it.....but yes, this is clearly a shady practice. Too many other options to buy sneakers online to shop here again.

0 1 Reply

Jun 02


0 0 Reply

Jan 10 San Diego, California

Thank you all for all these comments. Here is my advice from my phone call today. The CSR won't go back further than a year at first. I had to tell her that I know they will refund me for at least 3 years. She put me on hold and then said she could do that. Good luck!

1 0 Reply

Jan 08

Just happened to me. I called and they were friendly but completely aware of what they are doing. I bet that they are taking their chances and many customers do not check so they make a lot of money with the auto renewal. Shady!!!

0 0 Reply

Nov 26, 2013

Me too. They obviously know because when you call 1-800-901-9207, the first thing the message says mentions the renewal fee.

0 0 Reply

Nov 19, 2013

Just happened to me. Very annoying!

0 0 Reply

Oct 25, 2013

I'm overseas and found a charge from theses people on my credit card! Plus the extra charge for currency conversion. Not happy as I have only used them once a year ago. Not sure how to contact them from Australia to cancel and get a refund??

0 0 Reply

Oct 24, 2013

Certainly would not have signed up for a loyalty program with a fee with a retailer that sells shoes. They do back it out and cancel the account in a quick and apoligetic least in my case.

0 0 Reply

1-20 of 72 comments

Great comment! Would you like to convert it into review?

You will be able to edit the text before publishing.

You were reading a complaint about Roadrunner.
Filing a new complaint about