filters
state:
Show
city:
Show
product:
Show
Same problem as reported elsewhere. I might have agreed to renewal but not when the first notice I have is when it appears on my credit card. Not cool - borderline scamming. I bought a year's membership a year ago. I happened to check my credit card and saw that I...
Read more
#501238
Reply to reviews
What a cheek ! I demand a full refund - failing which I have to lay a criminal complaint and cancel my credit card - what a nerve to do this ! As I live in France, I have to lay a charge to get my money back - Visa do not do auto reversals I'm certain that this type of...
Read more
#492184
Reply to reviews
I shopped at Road Runner in 2012 and the store employe signed me up for the VIP program. At that time I specifically said I didn't want a yearly membership and he said that automatic renewal was turned off. However, I was charger $24.99 in April of that 2013. So I...
Read more
#488538
Reply to reviews
Roadrunner regularly blocks all non US IP addresses, and claims it's due to spam attacks from my account. They couldn't tell me how many spam msgs went out from my account, or give me subject for them, so I'm pretty sure it's a BS excuse. Spend several hours (yes,...
Read more
Anonymous
Anonymous

Thank you so much. Same experience, converting now to another mail carrier.

#444582
Reply to reviews
Time Warner Roadrunner Business Class. Installer shows up after talking with tech support the prior day and resolving all connection problems. Office manager asked the installer not to replace the modem as everything was working. Installer replaced the modem anyhow...
Read more
#434432
Reply to reviews
I deleted a roadrunner email subaccount with 750,000MB in order to make more space available in my main email account for dox coming in from an out of state home purchase. Roadrunner told me that those 750,000MB will not be available in my main account, which now has...
Read more
#424406
Reply to reviews

I received a automatic charge to my credit card for $24.99US for VIP membership renewal. I did not approve of same and now have to get this amount reversed. via the info shown lots of other customers have had the same problem. I wonder how many people do not check...
Read more
#402423
Reply to reviews
Was 'upgraded' this morning after numerous complaints Installer showed me speedtest results, 27~ 30Mbps using Brighthouse speedtest So, I'm getting what they tell me I should be getting, (30Mpbs+) but, using 3rd party speedtests, I'm getting roughly 1/10th of...
Read more
#364301
Reply to reviews
Road Runner billed my credit card for 44.99 this year. I signed up for the VIP 3-4 years ago and then stopped. However they continued to auto renew me in their VIP club. They auto bill me every year although I've told them not to. I called the bank and had them stop...
Read more
Anonymous
Anonymous

Same issue. Frustrating because I don't remember them disclosing when I signed up that I would be charged an annual fee automatically.

#333193
Reply to reviews
I was disconnected twice, then but on a loop. All I wanted was someone to help me open an e-card, I try'd several time's on my own before calling. Bright-House gave me my phone # as part of my bundle-package. Everytime I call, they ask for my #, I give it to...
Read more
Anonymous
Chris Berry

Hello, my name is Chris and I work for Bright House Networks. I would be more than glad to help you. Please send me an email at chris.berry@mybrighthouse.com Thank you - Chri...

#317413
Reply to reviews