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Road Runner billed my credit card for 44.99 this year. I signed up for the VIP 3-4 years ago and then stopped. However they continued to auto renew me in their VIP club. They auto bill me every year although I've told them not to. I called the bank and had them stop...
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Anonymous
Anonymous

Same issue. Frustrating because I don't remember them disclosing when I signed up that I would be charged an annual fee automatically.

#333193
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I was disconnected twice, then but on a loop. All I wanted was someone to help me open an e-card, I try'd several time's on my own before calling. Bright-House gave me my phone # as part of my bundle-package. Everytime I call, they ask for my #, I give it to...
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Anonymous
Chris Berry

Hello, my name is Chris and I work for Bright House Networks. I would be more than glad to help you. Please send me an email at chris.berry@mybrighthouse.com Thank you - Chri...

#317413
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I was charged 24.99 for a membership that they renewed after 1 year, on the same card that I used over a year ago, without any permission . I received the statement with a charge of 24.99 and thought my card was stolen. So I reported the problem with my card company...
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Avon, Illinois
#315910
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Well aware of the auto renewal charge of $24.99, I called RRS customer service 800 743 3260 to cancel the charge before my year ran out. Kara said yes, the renewal was canceled. I asked for confirmation number and was advised none was needed. So I just received my...
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Anonymous
Aurora-IL

Credit card was charged $27.99. Thank you to my credit card for flagging the charge as fraudulent and notifying me. Credit card contacted RoadRunner and got my money refund...

Anonymous
Anonymous

Apparently my wife ordered shoes. I was charged $44.99 VIP.on my card illegally. I called number and was put on hold and disconnected twice after 1/2 hour each time. I finally...

#278973
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Roadrunner sports automatically renews your VIP membership for $24.99 the following year. I purchased shoes last year and joined to save the shipping. I was surprised to see the renewal charge on my credit card bill this month. The info on the site currently says "The...
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Anonymous
Mkaneta

This is very bad business plan for Roadrunner.

Anonymous
Diane Chuprun

Just saw this unauthorized charge pending on my bank statement. WTF??? I’m so ANGRY! Never did I agree to this.

#231497
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Talked to TW/RR customer service about an 8-week vacation hold. I first used the online chat, and at the end was told I had to call TW/RR on the phone to make arrangements, and the vacation hold should only cost me $10/month. XLNT!!! However, on calling TW/RR, I...
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Greenwich, New York
#206912
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For those of you who may be considering paying more for Road Runner Lightning Internet with speeds of up to 30 Mbps. Here's what you will really get, and if you complain, Road Runner will call you a liar. down up SpeedTest.net 17.64Mbps 4.44Mbps Speakeasy...
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Anonymous
Dave macrthur

Over all I like brighthouse and Road Runner, but I have yet to hear of anyone who has seen any improvement in network speed by using RR Lightening. From a technology stand poi...

Anonymous
Sandi

Lightening my butt. My computer store has had my tower 2 times in the last month they find no problems works great at the store bring it home and SOS. I have had it with RR....

#198845
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In the 2 years I've used Time Warner Roadrunner for my ISP, I can't say I've had a single smooth interaction with them. The worst complaint is with their outage response. They would always tell me something's wrong with my house, and that they'd...
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#129495
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