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Roadrunner has a great store and the best return policy. But, the VIP auto renewal is horrible. They credited my account when I called with no hesitation. I will gladly renew when I am ready, not robbed when I'm not expecting it. If you go to a store Expect to be...
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I liked
  • Internet servive is excellent
I didn't like
  • Given unwanted subscription
#938115
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I just saw my "Roadrunner VIP Renewal" on my credit card statement. I will be calling as soon as they open! RIDICULOUS charge. I'm hoping that a phone call will expedite their *** charge. How can any company charge without some sort of notification and/or consent...
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I didn't like
  • Vip automatic renewal
  • Being automatically renewed
#850677
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Roadrunner Membership Review

I bought shoes, cheaper with membership then returned shoes the next day and cancelled membership....and they have been charging me for 2 years for a membership I never gave any kind of permission for them to do! ***
1.0
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Billing Practices
Lakehead-Lakeshore, California
#847862
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I have rec'd a charge against my Credit Card from Roadrunner for a " VIP membership renewal. I have no idea where this has come from and certainly did not authorise such a charge. i am not aware of being a memeber in the past. I am located in Australia NOT the US and...
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Anonymous
Hot Diggity Dog

Just call them. It is a pita but they are very cool about stopping the renewal and refunding the charge.

I didn't like
  • Vip automatic renewal
#809124
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Roadrunner e-mail has become virtually useless. I have used my roadrunner e-mail account to field e-mails - both from 'good' vendors and 'useless' vendors for years now. But I can no longer 'clean it out'. Of course 'cleaning out' email requires that you sort by...
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I liked
  • Internet servive is excellent
  • Your e-mail is useless
#771562
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The SLOWEST e-mail, "server"(AS-IF) on the Web. Unbelievably slow. I log in, or change folders, and go to Gmail or Yahoo e-mail to do business, while the sorry site does it's thing, or I'll fall asleep. PATHETIC!!!!!!! I need to submit 80 words? How's this:...
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#763935
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12/1/15 placed an order for $100.51 and my paypal charged. They used ontrac for delivery stating 12/4 delivery. Didnt get the item. I was advised to place a different order and they will reimburse it but to get the same shoes, use a diff credit card and order again...
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#751816
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Like a lot of people on this board I was automatically renewed for their VIP program without notice. The last time I bought anything from them was about 5 years ago, so I suspect that I've been renewed several times without noticing. Clearly, I need to pay more...
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I didn't like
  • Vip automatic renewal
  • Given unwanted subscription
  • Vip auto renew
#740186
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Like a lot of people on this board I was being charged to for auto-renewal into this service without warning. The last time I recall buying anything from them was several years ago, so I'm guessing I was being charged for several years without noticing. Clearly I need...
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#740174
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Roadrunner charged my account two years in a row, without my consent. This year they were denied by my credit card company, because I changed my card number. However, they got my new number and then tried again and succeeded!!! WOW how is that legal, I can rarely...
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#729413
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