Well aware of the auto renewal charge of $24.99, I called RRS customer service 800 743 3260 to cancel the charge before my year ran out. Kara said yes, the renewal was canceled.
I asked for confirmation number and was advised none was needed. So I just received my Visa bill with $24.99 charge and a phone number 800 902 9702. Called that number who informed that the charge was for auto renewal. Called RSS customer service 800 732 3260, told them my conversation with Kara and Brian informed me that Matt S approved credit that will appear in 3-5 days.
We will see. Extremely poor practice.
I will not shop RRS again. Check your statements.
Product or Service Mentioned: Roadrunner Membership.
Monetary Loss: $24.