Product: Roadrunner Membership Clear all filters (0 of 15 reviews match)
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I just saw my "Roadrunner VIP Renewal" on my credit card statement.I will be calling as soon as they open! RIDICULOUS charge. I'm hoping that a phone call will expedite their *** charge. How can any company charge without some sort of notification and/or consent first....
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ConsumerAdvocate619
DeliciousBeetle

The same thing happened to me today and I want to do something about it. If you do too, please email me at consumeradvocate619@gmail.com.

Product
Roadrunner Membership
I didn't like
  • Being automatically renewed
  • Vip automatic renewal
#850677
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Roadrunner Membership Review

I bought shoes, cheaper with membership then returned shoes the next day and cancelled membership....and they have been charging me for 2 years for a membership I never gave any kind of permission for them to do! ***
1.0
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Billing Practices
Lakehead-Lakeshore, California
Product
Roadrunner Membership
#847862
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I have rec'd a charge against my Credit Card from Roadrunner for a " VIP membership renewal. I have no idea where this has come from and certainly did not authorise such a charge. i am not aware of being a memeber in the past. I am located in Australia NOT the US and...
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Anonymous
Hot Diggity Dog

Just call them. It is a pita but they are very cool about stopping the renewal and refunding the charge.

Product
Roadrunner Membership
I didn't like
  • Vip automatic renewal
#809124
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Like a lot of people on this board I was automatically renewed for their VIP program without notice. The last time I bought anything from them was about 5 years ago, so I suspect that I've been renewed several times without noticing. Clearly, I need to pay more...
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Product
Roadrunner Membership
I didn't like
  • Vip auto renew
  • Vip automatic renewal
  • Given unwanted subscription
#740186
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Like a lot of people on this board I was being charged to for auto-renewal into this service without warning. The last time I recall buying anything from them was several years ago, so I'm guessing I was being charged for several years without noticing. Clearly I need...
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Product
Roadrunner Membership
#740174
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September 2015 I also had the annual renewal charges. I looked and saw that I purchased the shoes in 2012, and had been charged $24.99 in 2013 and 2014, and 26.99 now in 2015. In their defense, the site does talk about auto-renewal "So you don't lose your benefits!"...
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4.5
Product
Roadrunner Membership
I liked
  • Friendly customer service
  • Shipping speed
  • Shoes
I didn't like
  • Email bombardment
  • Vip auto renew
  • Vip automatic renewal
#703935
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Bought a pair of running shoes for my boyfriend last year and today my bank sent me a notice that they have suspended the use of my car due to an unusual transaction. Turns out when i made the payment the agent ended up signing me up for a membership that i do not...
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Product
Roadrunner Membership
#555726
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Unfortunately Road Runner feels it is necessary to stoop to *** artist tactics, for what appears to be a legitimate customer focused business. I bought a pair of tennis shoes after searching the web and found they had the color I wanted at a great price. They offered a...
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Product
Roadrunner Membership
#510217
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Same problem as reported elsewhere. I might have agreed to renewal but not when the first notice I have is when it appears on my credit card. Not cool - borderline scamming. I bought a year's membership a year ago. I happened to check my credit card and saw that I...
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Product
Roadrunner Membership
#501238
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What a cheek ! I demand a full refund - failing which I have to lay a criminal complaint and cancel my credit card - what a nerve to do this ! As I live in France, I have to lay a charge to get my money back - Visa do not do auto reversals I'm certain that this type of...
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Product
Roadrunner Membership
#492184
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