Washington, District Of Columbia
16.5K views 126 comments

Roadrunner sports automatically renews your VIP membership for $24.99 the following year.I purchased shoes last year and joined to save the shipping.

I was surprised to see the renewal charge on my credit card bill this month. The info on the site currently says "The $1.99 price is a first year introductory special. Annually the Club renews at $24.99." It does not state that the renewal is AUTOMATIC.

I read through the link where it said I could 'read to my hearts content' about the program and can't find anything about automatic renewal.Check your credit card bills and bank accounts.

Review about: Vip Club.

Review #231497 is a subjective opinion of a user.

PRODUCT OR SERVICE Roadrunner Membership
Reason of Review / Monetary Loss Not specified / Not specified
Preferred solution Not specified

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Anonymous
San Antonio, Texas, United States #1314627

Happened to me too.

Ticked off in Atlanta
Atlanta, Georgia, United States #1295788

This a rip-off scam.My credit card was charged $27.99 without my authorization.

I purchased a pair of shoes from them over a year ago but never knowingly agreed to a recurring membership charge.

I called to complain; they said they would reverse the charge.We'll see.

Anonymous
#1294573

I just saw it today debited on my checking wtf!!!

Alex
New York, New York, United States #1292169

They charge me 29.99 without permission for a membership renewal.

They send mails every day with the same today is the last day to …

SCAM

This is a scam & the only thing I'm surprised at is that authorities are not investigating OR this has not made the news.When you buy shoes, you also agree thru the fine print to a $24.99 or $27.99 VIP membership that supposedly you can cancel at any time.

So the first surprise is the charge that shows up annually.And RoadRunner is hoping you won't notice & they roll the $24.99 or $27.99 charge forever.

The fun begins when you do notice and this is how it goes: 1) You call them to cancel & RoadRunner's customer rep says they cannot find any record of any purchase & simply to call your credit card company & cancel through them b/c it must be their error; 2) You call the credit card company & they cancel the charge pending the investigation of the charge; 3) When the Credit card company calls RoadRunner VIP, they actually provide the credit card company with supporting documentation & an explanation of the charge and further state when the membership was purchased, I was advised that it will renew automatically.In addition, when the Credit card company sent me the documentation that RoadRunner sent them supporting the documentation, I noticed that they had changed our address as well as ONE digit in the last 4 digits of our phone number -- likely to make it more difficult to track; 4) FURTHERMORE -- they tell the credit card company that they (I'm reading right off the letter) "do not see any attempt of canceling the membership." An absolute lie.

5)...

It has been said to "just cancel your change the number on your card or have the credit card company place a merchant block on RoadRunner".A friend of ours who went though the same thing did change his credit card number & Roadrunner responded by sending the $27.99 charge to a collection agency which he is now fighting.

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Mel Stephens 99615
to SCAM Alaska Peninsula Nwr, Alaska, United States #1302358

I fully agree.In my case I notice the unauthorized charge in the spring of 2016 and notice Roadrunner in writing (by USPS) that (a) I wished to discontinue my VIP membership (which I had never knowingly signed up for) and (b) that it was "NOT authorized to charge ANY credit card in my name for ANY membership fee or for any other purpose."

The result: Roadrunner simply ignored the letter and, in February of this year, once again charged my credit card for a VIP membership fee.

When I complained to the BBB, it claimed never to have received my letter.It did then refund the fees for both 2016 and 2017 but it is quite clear to me that it has every intention of continuing this fraudulent practice with respect to less troublesome customers.

Rebecca
#1283146

Just happen to me im very upset

Anonymous
Kingston, Ontario, Canada #1252686

RRS*ROADRUNNER VIPCLUB 800-901-9207 is a scam.

They will charge your credit card and have no record of your address. Therefore making cancellation a very annoying and confusing process.

This is brilliant scheme - ensuring years of membership without you even knowing.

Anonymous
Edmonds, Washington, United States #1238155

I had a charge for $27.99.I called, waited about 10 minutes, and they said they will reverse the charges.

95% of the time, i never sign up for memberships even if there is small discount, as i am against these types of scams, so i don't think i would have signed up for this one.

but i'll wait and see if they take the charges off.i do worry about another year from now....

Anonymous
Huntington Beach, California, United States #1236805

I never even signed up and saw a charge for 44.95.

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