Greenwich, New York

Talked to TW/RR customer service about an 8-week vacation hold. I first used the online chat, and at the end was told I had to call TW/RR on the phone to make arrangements, and the vacation hold should only cost me $10/month.

XLNT!!! However, on calling TW/RR, I learned one only gets the vacation rate if you are away 12 weeks, and then you pay $15/month (phone/inet--not cable). TW/RR will happily charge me $125/month for the phone and internet I won't be using. They suggested I disconnect and pay a reconnection fee when I return (as well as lose my phone number).

To say the least, they were less than helpful and I am steamed. I'll be looking for alternative phone/inet service when return home.


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